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Customer Service FAQ

When will my order be shipped?

UK orders will be shipped same or next working day. International orders may take longer. Shipping Policy

How can I contact you?

You can contact us by email HERE. We aim to respond to all emails in 24 hours or less 7 days a week.

Product FAQ

Do I need eye protection?

Eyewear is optional but not required. We would recommend wearing the eye wear for your first few sessions to get used to the bright lights. If you do choose to do it with just closed eyes, we recommend looking down as opposed to directly into the light. If you have any concerns, please check with a healthcare professional.

Why do some lights appear to be off?

ProRed devices use a wavelength of 850nm for our near-infrared LEDs. The human eye can only see wavelengths of up to 760nm.

Can I wear clothes when using the device

The treatment area must be fully exposed to the light and not covered by clothing. Therefore if you where just treating your top half, you could simply remove the upper body clothing.

Is my ProRed device safe to use on medication?

Although there are a large volume of clinical studies that show red light therapy is a safe treatment, we recommend checking with your healthcare professional before using the device

Is it safe for children?

Although studies show red light therapy to be safe, we recommend checking with a healthcare professional.

What is the difference between red and near infrared?

Our red lights have a wavelength of 660nm and our near infrared lights have a wave length of 850nm. Red light is mainly used to treat the complexion of the skin by increasing levels of collagen. Infrared light is used to penetrate deeper into the body helping muscles recover faster and reduce joint pain. Learn the science Here

Are there any side effects to red light therapy?

ProRed devices are made up of LED's, this means they do not contain ultraviolet (UV) rays which are known to cause cancer.

When will I see results?

Results will largely depend upon the individual and the issue they are targeting. Some people see results in a matter of weeks but 2-3 months is when they normally become more noticeable.

Still need help?

(Our team aim to respond in 24 hours or less)

Contact us here

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